FAQ

How long will my order take to arrive?

In the UK, around 7 working days. This comes from 3-5 working days to print the design you've ordered, then a couple of days for shipping (depending on which shipping option you choose). 

By having 3-5 working days to print products as they're ordered, this avoids the need to pre print stock and having to dispose of unsold items in the future. 

This means more designs can be ready to order and less waste. Overseas shipping will obviously take longer. 

 

What if there is something wrong with my item?

If your item arrives damaged, with errors to the printing or manufacturing or other faults, please contact us to arrange a replacement. You can contact us via the contact form on the website but Twitter/X or Instagram (@bootneckstuff) should get the fastest reply.

We will need a photo of the fault/mistake to show our supplier but then a replacement/refund will be actioned. 

 

My country isn't listed in the shipping options?

If your country isn't listed then get in touch, either on social media or email newsletter@bootneckstuff.com. We can get orders sent to you wherever you are in the world.